Help Center

Welcome to our Help Center. Here you will quickly find answers to our most commonly asked questions.

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Top 100 FAQs
	How long does UPS ground takes to deliver?
	What is Full Bleed & Requirements?
	How to use PrimoPDF to print to PDF?
	Acceptable File Formats for Printing
	How to Create 2 Color artwork in Adobe Illustrator?
	What is the difference between 80lb text stock and 12pt card stock?
	What is Proper Resolution for Printing?
	What paper to choose for business cards? 14Pt With UV or 13.5 Pt Uncoated?
	How do I Upload files?
	Can I write on the back side of the business cards?
	How do I send you the files which has custom fonts?
	How to use our Product Templates in Adobe Illustrator?
	How to deliver Microsoft Publisher 2003 Files to us PROPERLY using the Pack & Go Wizard?
	What is PrimoPDF?
	How do I make sure that there are no missing images?
	How many megabytes do you need to make a large print?
	What do I use to convert or save a file to PDF?
	My cards have only 1 or 2 Colors only. Is it cheaper to print full color?
	How To Configure and Place Order for Spiral Binded Books?
	What is the difference between Indoor & Outdoor Banner?
	What is a Proof?
	Watch this video on how to Open a Trade Account at PrintPapa.com?
	How to do Drop Shipping?
	What kind of Paper should I select for my print job?
	How much will be the postage?
	What are the different grades of paper and the weight of each?
	What is a Hard Copy Proof?
	How to Place Order For Booklets at PrintPapa.com?
	What is the difference between CD/DVD Duplication vs Replication? Duplication versur Replication
	Do you accept credit card on phone?
	How to Set up a 8.5x11 booklet or newsletter in Microsoft Publisher?
	How To Place an Order at PrintPapa.com?
	Why does the text look pixilated?
	What will be the thickness of the spine for my Book Cover?
	What is Encapsulated Postscript (.EPS)?
	My documents are not quite print-ready. They still need layout work to be done by my printer. Will they be able to do this work once I've converted the file into a PDF?
	What is Direct Mail?
	What is CYMK color mode?
	What are the names for uncoated papers?
	What is Spiral book Binding?
	How much we charge for Direct Mail Service?
	What is UV Coating?
	What is 14Pt UV Coated?
	What is an PDF Proof?
	What is the max. & min. paper size which can be UV Coated?
	What are the applications of UV Coating?
	Is it okay to send a 72 DPI image?
	Can I write or print on UV Coating?
	What resolution is best for images used in posters & banners?
	Is there any handling fee for items which are shipped?
	What resolution should I submit my files at?
	What are the different Packaging Options available for CD/DVD Duplication?
	Why does the color on my monitor look different than what I received?
	Can you print PMS colors on Banners or Posters?
	How to Plan your approach to direct mail?
	How to Export to PDF using Adobe InDesign CS3?
	Why do we ask for credit card when placing the order at PrintPapa.com?
	What is the minimum order for local delivery?
	How we do CD & DVD Duplication?
	How to create the proper mail piece?
	What will be coil diameter for different thickness for spiral binding?
	Do you have any tips for Banner Design?
	What is the Letter Visibility by distance for Posters or Banners?
	How much does it cost for Proofing?
	What do you need to know before ordering CD/DVD Duplication Services?
	How to Provide Artwork for Booklet Cover?
	What is our Turnaround Times?
	How do I pay using credit card?
	What kind of paper can be UV coated?
	Using Yahoo Mail to send email to us, then please read this!! Using Yahoo Mail to send email, then read on...
	How to Pay for Postage for Direct mail?
	Will it be possible to send a new artwork after I uploaded one already?
	What is Rich Black and how do I do it?
	How to design a banner or poster in MS Publisher 2007?
	What if the artwork is not setup properly? Will you still print it?
	What does “4/0”, “4/1”, or “4/4” actually mean?
	What is the difference between compressed and uncompressed file sizes?
	What kind of payment do you accept?
	I Ordered a PDF Proof but never received any proof. Why?
	Is there an easy way to Proof PDF's for resolutions?
	How to order Direct Mail Services?
	Our Returns & Refunds Policy
	What kind of Inks are used for printing the banners or posters?
	Watch this video to learn how to convert To Print Ready PDF using Adobe PDF Proffesional?
	Where do I get a print out of the invoice for my current or previous orders?
	How to tell if you have a bad disc?
	Can we use web graphics for printing on the banner?
	Can I pick up since I'm from the area? Or, can you combine ship for multiple business card orders?
	Watch this Video to see how to create Print Ready PDF Using Primo PDF Converter?
	I have added items to the shopping cart, but when do I upload the artwork?
	What is the difference between Booklets and Newsletters? Is the 8 page booklet only four pages front and back?
	I Forgot my Password. Need Help?
	What software programs can you print from for banners & posters?
	Can I use our own Shipping Account?
	Do I need to Convert the colors to CMYK?
	My Artwork is not ready yet, but I need to place the order now. Can I send the artwork later?
	Posters & Banner Design Guide.
	Where can I find design templates for Letterheads?
	What does Embossed mean?
	For NCR forms - are the colors available colors of ink or colors of paper?