PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. PRINTPAPA RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
Disclaimer of Warranty/Limitation Of Liability
THIS WEBSITE AND THE INFORMATION, SITE CONTENT, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR OFFERED THROUGH THIS WEBSITE, ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRINTPAPA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, WITH RESPECT TO THIS WEBSITE AND THE INFORMATION, SITE CONTENT, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR OFFERED THROUGH THIS WEBSITE. PRINTPAPA DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION, SITE CONTENT, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR OFFERED THROUGH THIS WEBSITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE, THAT THE SERVICES AND PRODUCTS OFFERED WILL MEET THE USER'S REQUIREMENTS, OR THAT THE SERVICES AND PRODUCTS WILL BE PROVIDED IN A TIMELY, UNINTERRUPTED OR SECURE MANNER. PRINTPAPA IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR PHOTOGRAPHY. PRINTPAPA DOES NOT REPRESENT OR WARRANT THAT THIS WEBSITE OR ITS SERVER(S) ARE FREE OF VIRUSES, TROJANS, MALWARE, OR OTHER HARMFUL OR MALICIOUS COMPONENTS, EVEN IF PRINTPAPA OR IT'S AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF SUCH POSSIBILITY. YOU EXPRESSLY AGREE THAT USE OF THIS SITE, INCLUDING ALL CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE IS AT YOUR SOLE RISK.
IN NO EVENT SHALL PRINTPAPA, OR ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES OR SUBSIDIARIES, BE LIABLE (JOINTLY OR SEVERALLY) TO ANY PERSON OR ENTITY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES OF ANY KIND OR NATURE ,UNDER ANY LEGAL THEORY, INCLUDING DAMAGES RESULTING FROM LOSS OF USE, LOSS OF PROFITS AND/OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT PRINTPAPA HAS BEEN ADVISED OF POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH: (1) THE USE OR PERFORMANCE OF THIS WEBSITE; (2) ERRORS OR FAULTS IN THE INFORMATION, SITE CONTENT, SERVICES, PRODUCTS OR MATERIALS CONTAINED IN OR OFFERED THROUGH THIS WEBSITE; (3) THE USE OF INFORMATION, SITE CONTENT, SERVICES, PRODUCTS OR MATERIALS PROVIDED THROUGH THIS WEBSITE; (4) THE INABILITY TO USE THIS WEBSITE, ANY PART OF THIS WEBSITE, OR ANY FUNCTION OFFERED BY THE WEBSITE; (5) A FAILURE TO PROVIDE PRODUCTS OR SERVICES ORDERED FROM PRINTPAPA (OR ANY AFFILIATE THEREOF) FOR ANY REASON INCLUDING ANY LOST, CORRUPTED OR DAMAGED CUSTOMER DATA, NON-DELIVERY, MIS-DELIVERY, LATE DELIVERY, OR LOST OR DAMAGED SHIPMENTS; (6) MISTAKE, OMISSION, DELAY, OR INTERRUPTION OF SERVICE; AND/OR (7) CONTAMINATION BY VIRUS, TROJAN, OR MALWARE OF ANY KIND.
SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS, MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.
PRINTPAPA, TOGETHER WITH ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES OR SUBSIDIARIES, SHALL NOT BE RESPONSIBLE FOR ANY DIRECT DAMAGES, AND SHALL NOT PROVIDE ANY CREDIT, REFUND OR ADJUSTMENT OF ANY KIND OR NATURE THAT IS IN EXCESS OF THE AMOUNT ACTUALLY PAID TO PRINTPAPA (AFTER ACCOUNTING FOR AND DEDUCTING, AS APPLICABLE, SPECIAL OFFERS, DISCOUNTS, REWARDS POINTS, ETC.) FOR THE PRINTED PRODUCT (AND SHIPPING COSTS IF APPLICABLE) AT ISSUE.
UNDER NO CIRCUMSTANCES WILL PRINTPAPA BE LIABLE TO YOU IN ANY WAY FOR ANY SITE CONTENT YOU MAY BE EXPOSED TO THAT YOU MAY FIND OFFENSIVE, INDECENT OR OBJECTIONABLE.
Our office hours are 8:00 AM- 6:00 PM Monday - Friday. Job Drop Off from 10:00 AM-5:00 and Pick Up from 2:00 PM-5:30 PM. All times are PST.
Getting the job in your hands depends upon the following things:
1. What time the order was placed?
Before or after 2 PM (PST) will cause a 1 day difference.
2. Was there any proofing involved?
Proofing duration is not counted part of the selected turnaround.
3. Was a print ready artwork provided?
Print Ready File is required for printing the job. We reserve the right to refuse printing any job where the file is not good.
4. Are there any graphics work?
The time to Typesetting or fixing your files is not counted towards the turnaround.
5. What was the Turnaround chosen when placing the order?
6. Was there any delays in providing print ready artwork?
Any delays due to providing files will delay your job.
All these can effect the due date. We understand that everyone needs their job ASAP, and due to which we want to make sure the turnaround is very well explained and clear in the terms and conditions.
Any print order (Except Same Day) placed by 2:00 PM (PST) with a proper print ready file and which does not involve any proofing will go into production the same day. Any orders placed after 2:00 PM (PST) will go into production the following day. If the turnaround time is not specified at the time of order your order will be considered as 5 day and will be charged accordingly, please note that the billing charges won't be reversed.
For Same Day Order the orders have to be placed before 10AM PST. We can sometime take in orders by 10AM and get it done the same day, but for that you have to call and check with us first.
To get a better understanding of the turnaround, please check out the Dynamic Turnaround Calendar
NOTE: We try our best to meet or even beat the listed Turnaround time, but we will not be responsible for any damages or refunds due to delays occurring due to equipment malfunctions or emergencies. If you are placing an order which is critically time sensitive then please make sure to check with us
Returns / Refunds
At PrintPapa, we work hard to provide our Customers the best possible printing experience. If for any reason you are not 100% satisfied, please contact Customer Service by phone within 30 days from the date you receive it (or the date it was scheduled to arrive), and we will reprint part or all of your order. In some cases, we may refund the full price of the product(s) in question, excluding shipping, postage and processing costs.
PrintPapa is committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. However, certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
This guarantee is also subject to a few other terms and conditions:
Please preview your designs carefully and correct any issues prior to placing your order.
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not PrintPapa, are entirely responsible for all Content that you use from PrintPapa Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of PrintPapa or any third party. PrintPapa does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will PrintPapa be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that PrintPapa does not pre-screen Content, but that PrintPapa and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that PrintPapa may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service;(c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of PrintPapa, its users and the public.
PrintPapa is based in Santa Clara, California and all transactions take place on PrintPapa's servers located in Santa Clara, CA. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Santa Clara,. CA. You agree to submit to the jurisdiction of Santa Clara, CA courts and agree that venue in these courts is proper in any such legal action or proceeding.
By submitting the document to PrintPapa "I agree to the following terms".
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.
Customer is fully responsible for final proof and layout approval prior to the printing process.
PrintPapa is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files. Minimum charge for graphic design service is $75.00/hr.
Customer Submitted Artwork or Graphics
All artwork or designs and images must be provided in CMYK format or color separation based on the product ordered. PrintPapa is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. PrintPapa is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Color Proofing & Matching
PrintPapa is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Application of UV Coating may effect or change the appearance of the printed colors. PrintPapa is not liable for the final color appearance of a UV product/s.
PrintPapa will be happy to help you cancel your order prior to being processed. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction )Once the order has been processed successfully, No Refunds are issued for the Graphic design services.PrintPapa is not responsible for any duplicated orders that arelaced on our web site due to the customer mistake.
Order Shipping And Delivery
Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented to you on the Site. All shipping is currently done via UPS. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.
Shipping transit times vary and you agree not to hold PrintPapa liable for delays in shipments caused by weather conditions, shipping carrier delays, international customs issues or any other circumstances beyond PrintPapa's direct control. PrintPapa shipment and delivery dates are calculated based upon estimates provided by our shipping carriers..
PrintPapa will always make the best effort to ensure that delivery schedules are adhered to despite of production issues. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. Under no circumstances shall PrintPapa be liable for any consequential damages resulting from any delay in shipment or delivery. In case of delay caused by technical difficulty, any rush charges/fees maybe be credited back to your account in the form of Papa Dollars. PrintPapa will not accept any order cancellations due to delays caused by production issues. Pick Up orders will be held for a maximum of 30 days at our facility. After 30 days, your order will be recycled.
Import duties, taxes, and charges are NOT included in the shipping or printing charges for your order. These charges are the responsibility of the recipient.
Please check with your country's customs office to determine what these additional costs will be before placing an order with us.
Shipping Errors & Lost Packagess
You agree that shipping terms for all PrintPapa products are shipped Freight On Board Shipping Point or F.O.B. Shipping Point Title and Risk of loss transfers to you at time of shipment or pickup.
PrintPapa is not responsible for 3rd party shipping errors, omissions or damaged shipments. Anything shipped via UPS is automatically insured for a maximum of $100 per shipment by the carrier. Your shipment is not insured by PrintPapa and as such PrintPapa is not responsible for filing any claims with the shipping carriers on your behalf.
Customer Supplied Incorrect Address
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, PrintPapa will reship the package with corrected address and charge an additional shipping fee for the shipment.
In certain cases our shipping carrier UPS will attempt to perform and address correction and deliver to the correct address. PrintPapa gets automatically billed a set fee of $20 by UPS for this service. PrintPapa will subsequently add this amount to your invoice and charge to the credit card that was used to place the order. This may happen as late as 30-45 days after the order is shipped.
We reserve the right to refuse service without disclosing a reason.
Discount Coupon Usage
Printpapa offers discounts on their products and services from time to time. These are typically in the form of coupon codes that can be applied at the time of checkout. There are certain rules that apply to the distribution and use of these coupons and we expect our customers to abide by these rules. If a coupon is listed as one time use only, then the customer can only apply the coupon to one order number. If we detect that an attempt is made to reuse the coupon by creating multiple online accounts by the same individual or business, then we reserve the right to reverse any such discounts. Failure to apply the coupon at checkout may result in forfeiting the discount once the order is processed. Coupons cannot be applied after the fact by the customer; however our customer service has the authority to apply the coupon at their discretion upon a email or phone request by customer .
Online coupon codes, New Customer 20% Off Coupon and the $15 UPS Ground Shipping credits are not applicable to any orders resulting from a custom quote. PrintPapa reserves the right to reverse any discount coupons applied to custom quoted orders at checkout at their discretion.
Orders Printed On Customer Supplied Stock
For certain custom quoted jobs PrintPapa allows customers to supply their own stock for printing. The following conditions will apply on these orders:
- Customer is responsible for supplying the correct quantity of sheets. PrintPapa will not be liable for the order printed short because of insufficient make ready sheets and/or wastage due to issues with color and setup. If we determine ahead of time that we do not have enough sheets to complete the job then we will not put your job on press till additional sheets are supplied. We will not be liable for any damages resulting from any such delays.
- Jobs printed on stock that is not the same shade as our house stock may or may not match our pdf/hard copy mockups/inkjet proofs. All our proofing systems are calibrated to our house stocks and PrintPapa will not accept any rejection of a job on custom paper of a different shade and color.
- For color critical jobs, the sheets supplied need to be at the sizes specified by us. We cannot guarantee any color match on sheet sizes that do not conform to our regular press sheets due to issues with color bars not printing and so on. PrintPapa will not be liable for any job rejection or damages caused as a result of printing on non-standard size sheets.
-If a job is printed incorrectly due to an issue with production process, we will re-print the job at no cost. However we are not liable for the cost of the stock that was used or wasted as a result. Customer will need to supply additional stock for the re-print to happen.
Copyright Ownership. This Website, the Website layout and design, and all Website page themes and skins are the property of PrintPapa and are protected by U.S. and international copyright laws. All content of the Website, including without limitation, HTML text, graphics, other files, code, software layout, designs, forms, templates, artwork, photographs, images, document layouts, text, fonts, music, software tools, and other information, either alone and/or as compilation thereof (collectively, the 'Site Content'), constitutes the copyrighted property of PrintPapa or of those parties from whom PrintPapa has licensed such property, and is protected by United States, international and other laws. PrintPapa reserves all rights in and to this Website and the Site Content worldwide. Your use of this Website and/or any Site Content does not convey to you or any other person an interest of any kind to the Site Content. PrintPapa reserves the right to add to, delete from, or modify any part of the Site Content at any time without prior notice.
Copyright Policy. It is our policy to respond to clear notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (DMCA). This policy describes the information that should be present in these notices. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. The form of notice specified below is consistent with the form suggested by the DMCA, but we will respond to notices of this form from other jurisdictions as well. It is expected that all users of any part of this site will comply with applicable copyright laws. If, however, we receive proper notification of claimed copyright infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating subscribers, regardless of whether we may be liable for such infringement under United States law or the laws of another jurisdiction. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that they may make a counter notification pursuant to Sections 512(g)(2) and (3) of the DMCA. We may also document notices of alleged infringement on which we act.
Infringement Notification. Upon receipt of proper notification of claimed infringement, we will follow the procedures outlined herein and in the DMCA.
To file a notice of infringement with us, you must provide a written communication (by fax and regular mail) that sets forth the information specified in the list below. Email communication will not be permitted. Please note that you will be liable for damages (including costs and attorney's fees) if you materially misrepresent that material is infringing your copyright(s). Accordingly, if you are not sure if you are the proper copyright holder or if copyright laws protect the material of yours, you may want to consult a lawyer.
To expedite our ability to process your request, please use the following format:
Send the written communication to:
Counter Notification. The provider of the allegedly infringing content an may make a counter notification pursuant to sections 512(g)(2) and (3) of the DMCA.
To file a counter notification with us, you must provide a written communication (by fax or regular mail) that sets forth the information specified in the list below. Email communication will not be permitted. Please note that you will be liable for damages (including costs and attorney's fees) if you materially misrepresent that material is infringing your copyright(s). Accordingly, if you are not sure if you are the proper copyright holder or if copyright laws protect the material of yours, you may want to consult a lawyer. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity is not infringing the copyrights of others. Accordingly, if you are not sure whether certain material infringes the copyrights of others, we suggest that you first contact an attorney.
To expedite our ability to process your request, please use the following:
Send the written communication to:
PrintPapa, Attn: Shawn Nag, Legal Affairs, 1920 Lafayette Street, Unit L, Santa Clara, CA 95050
OR fax to: 408.567.9554 Attn: Shawn Nag, Legal Affairs
Upon receipt of such counter notification, we will promptly provide the person who provided the original infringement notification with a copy of the counter notification, and inform that person that we will replace the removed material or cease disabling access to it in 10 business days. we will replace the removed material and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the counter notice, unless we first receives notice from the person who submitted the original infringement notification that such person has filed an action seeking a court order to restrain the subscriber from engaging in infringing activity relating to the material on our system or network.
Repeat Infringers. In accordance with Section 512(i)(1)(a) of the DMCA, PrintPapa will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.
Trademarks. "PrintPapa" and their respective designs and/or logos, are either trademarks or registered trademarks of PrintPapa and may not be copied, imitated or used, in whole or in part, without the prior written permission of PrintPapa. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of PrintPapa, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of PrintPapa. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Website are the property of their respective owners.
Restrictions on Use. Except as expressly stated in the Site Terms, none of the materials and Intellectual Property described herein may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of PrintPapa, or the respective intellectual property owner. Any use of Site Content -- including any commercial use, reproduction for purposes other than as permitted under these Site Terms, modification, distribution, republication, display, or performance -- without the prior written permission of PrintPapa is strictly prohibited.
Software. Any software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively "Software"), that may be made available on or through this Website is licensed to you by PrintPapa on a non-exclusive and limited basis solely for the purpose of creating and ordering print products or services from PrintPapa. PrintPapa does and shall retain full and complete title and all intellectual property rights to such Software. You shall not copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any such Software.